Role:
Lead product designer (UX & content)
Key Skills:
User experience, user journeys, low and high fidelity prototypes, stakeholder presentations, product and technical collaboration
Snapshot:
Mission
Modernizing a 15-year-old legacy system.
Impact
Supporting thousands of Cast Members across the entire Disney ecosystem.
Tech Stack
Figma, Disney design system, and a lot of coffee.
The Challenge
At Disney Experiences, I lead the end-to-end redesign of the food and beverage booking enterprise tool. The original system launched in 2009—think QuickBooks 1992 vibes.
My mission: Dragging this legacy beast into the modern era with a scalable, web-based platform for thousands of Cast Members across parks, resorts, hotels, and cruises.
The Struggle
The existing tool was a victim of its own longevity: a legacy interface built on outdated patterns that hindered scalability. My goal was to transform this high-friction environment into a streamlined, enterprise-grade platform that prioritized user velocity and brand consistency.
Previous Design
The Solution
Using the latest Disney Design System, I rebuilt the interface from the ground up. Focusing on making workflows effortless and accessible so Cast Members can spend less time clicking and more time creating magic.
Due to my contract with the House of Mouse, I can’t show the full transformation here yet (beta prototype launched Fall 2025, and phase II launches in Q3 of 2026). But here are a few examples of how I redesigned this tool. If you want to see how I solved complex inventory puzzles for the world’s biggest theme parks and resorts, let’s chat privately.
Tablet
Part II of this modernization project was updating the availability inventory data system that power the application above.
Previous Design
