Disney Enterprise App
role:
lead product designer (ux & content)
key skills:
user experience, user journeys, low and high fidelity prototypes, stakeholder presentations, product and technical collaboration
snapshot:
the mission-
Modernizing a 15-year-old legacy system.
the impact-
Supporting thousands of Cast Members across the entire Disney ecosystem.
the stack-
Figma, Disney Design System, and a lot of coffee.
the gist
I’m currently at Disney Experiences, leading the end-to-end redesign of their food and beverage booking tool. The original system launched in 2009—think QuickBooks 1992 vibes.
My mission: Dragging this legacy beast into the modern era with a scalable, web-based platform for thousands of Cast Members across parks, resorts, and cruises.
the struggle
The old tool was a labyrinth of repetitive clicks and outdated UI that hadn't seen an update since the first Avatar movie came out. It was inconsistent, hard to scale, and definitely not "magical" for the Cast Members using it every day.
the solution
Using the latest Disney Design System, I’m rebuilding the interface from the ground up. We're focusing on making workflows effortless and accessible so Cast Members can spend less time clicking and more time creating magic.
Behind the Vault - Because of my contract with the House of Mouse, I can’t show the full transformation here yet (phase I officially launches Fall 2025 and phase II in Q1 of 2026). But if you want to see how I’m solving complex inventory puzzles for the world’s biggest theme parks, let’s chat privately.
